Frequently Asked Questions Regarding COVID-19 and FibexAV

COVID-19 (Coronavirus) has had, and continues to have, an unprecedented impact around the world. In this challenging time, the safety of our employees, customers, and partners is FibexAV’s highest priority.

 

In the midst of so much uncertainty, FibexAV is committed to doing our part to protect our teams and surrounding communities, while also striving to maintain the quality service you expect from us. That being said, we know our partners are likely to have questions during this trying time. This page will serve as a hub to provide answers. As the situation develops, more questions will be added to the list, so check back frequently.

What precautions is FibexAV taking to avoid the spread of COVID-19?

Answer: We have put in place several measures at each of our facilities, all meeting or exceeding the highest standards recommended by the health and government authorities, to ensure the welfare of our customers and employees.

 

At this time, all employees who are able have been instructed to work from home and collaborate virtually until further notice. Enhanced cleaning protocols and distancing requirements have been implemented in all FibexAV facilities for the protection of employees remaining on site. These measures are intended to help reduce the spread of this outbreak, allowing for a swifter recovery and, most importantly, saving lives.

 What is FibexAV doing to mitigate COVID-19's impact on the supply chain?

Answer: We are currently taking the following measures to mitigate any disruption to our services:

 

  • Working with our suppliers to maintain normal capacity.

  • Placing advanced orders for long lead time parts and components to reduce the risk of supply disruptions.

  • Using air freight to expedite shipment of products to reduce the risk of local inventory issues.

  • Offering substitute products, where applicable, to offset product shortages.

  • Working closely with our key suppliers to anticipate and work around potential logistics issues, including capacity shortages.

Have delivery and equipment lead time been affected?

Answer: Delivery time and equipment lead time have been affected and will take longer than usual to get equipment delivered. 

 What do I do if I have more questions?

Answer: Team members across FibexAV are ready and available to support you. They will be proactive in communicating, but, as always, please reach out to your sales contact or the customer care support team should you have any questions. Also form available bellow.

Got any more questions? If so please fill the form bellow!